Time |
Main track |
| 08:45 – 09:30 |
Registration and Coffee – Partner Pavilion |
| 09:30 – 09:50 |
Welcome and Introduction
Paul Jackson, RVP, FAST |
09:50 – 10:35
 |
Keynote: Engage your User: Inside and Outside the Firewall
Bjørn Olstad, CEO - FAST
This presentation will showcase the effective and innovative use of search both inside and outside the firewall; stretch your thinking about new ways to apply search to your business challenges, and discuss how to engage users with rich, dynamic experiences that will change the way people interact with information and drive business results. |
| 10:35– 11:05 |
Customer Case Study
Ray Tomkins, Senior Global Product Search Architect, Thomson Reuters |
| 11:05– 11:40 |
Coffee Break – Partner Pavilion |
| 11:40 – 12:10 |
Customer Case Study
Tor-Arne Gisvold, CIO European Directories |
| 12:10 – 12:20 |
Summary
Paul Jackson, FAST |
| 12:20 – 13:30 |
Lunch and networking – Partner Pavilion |
|
|
Internet Business Track
Moderator: Aurélien Dubot |
Business Productivity Track
Moderator: Anthony Hart |
|
The User Revolution is empowering users to take greater control over how they consume and share information across networks and devices. Therefore, the battle for user attention is more competitive than ever before. Online businesses across all industries – content, communications, products, and services – need to differentiate the ways they attract, engage, and enrich users. This track examines the ways in which search is empowering user discovery, targeting ads more effectively, and enabling the development of new online products and services to drive stickiness and loyalty, conversion, better advertising ROI, and new revenue streams. |
Providing your employees with the right information at the right time is more critical than ever but the challenges have never been greater. Users’ expectations are increasing and content continues its explosive growth while becoming ever more complex. In the face of these challenges, how do you engage your users effectively to capitalize on the rich information assets that exist – but are often hidden – within your organization? This track will explore how search extends the value of those assets to your users through unique experiences that expose relevant information quickly, drive innovation in critical business functions, consolidate multiple views of the customer, increase user adoption, tap into the knowledge of the community and facilitate collaboration, and “push” new content through alerts and notifications. |
| 13:30 – 14:00 |
Delighting Users Through Rich and Engaging Experiences – Damien Islam-Frénoy
Enterprise search lets you put what is most relevant in front of your user. Where and how your information is stored does not need to limit your user experience. The keywords your user types are the not the only clues you have to what s/he needs. In this session, we explore how enterprise search helps you deliver unique, user-centric experiences, and look at examples from a number of companies including TV2,/Microsoft, NEC BigGlobe and Reed Business. |
One Search to Rule Them All: A Single Platform for a Wide Range of Demanding Applications – Jason Baldry & Norman Sawers
Making the most of existing data assets is a must in all companies. To speed up the process of finding and combining the most relevant information, companies have implemented FAST enterprise search to enable their employees to search both internal and external information sources using a wide spectrum of general and specialized search applications addressing important business activities. This session shows how high-end search technologies from FAST have enabled companies worldwide to handle a range of information needs with a single, flexible search platform.
|
| 14:00 – 14:30 |
Divide and Prosper – Catering to Diverse Audiences – Thomas Lee
One search experience does not fit all of your visitors. Information needs and how information should be delivered vary by audience segments and even by individual. In this session, using examples from Bank of America, News International, LexisNexis and Dell.com, we examine how enterprise search helps you tailor the experience for different audiences and how that drives your ability to generate revenue, through increased customer retention, page views and conversion.
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Taking Search to Infinity and Beyond: Building a Next-Gen Search Platform – Tony Hart
How do large and complex organizations envision, plan, and deliver a successful, enterprise-wide intranet search solution? In this session, the FAST Search Business Consulting team discuss how to create a search vision and strategy. The presentation also articulates the processes undertaken to ensure success in building a future-proof information platform, and describes the steps to building the solution and the goals achieved.
|
| 14:30 – 15:00 |
Coffee Break – Partner Pavilion |
| 15:00 – 15:30 |
Show Me the Money: The Business Case for Enterprise Search – Nicholas Fuller
Whether you’re making an initial investment or extending an existing one, building a compelling business case for enterprise search is critical, particularly during challenging economic times. Enterprise search lets you create better user experiences AND drive new revenue streams, such as advertising, subscriptions and transactions, more cost-effectively. In this session, we identify the key components to building a persuasive business case for why you should invest in enterprise search for your Internet business. Case studies discussed include HP, Deutsche Telekom, ZAP and Comcast.
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The Right Information to the Right People at the Right Time: How High-end Search Is the Key - CJ Boxill
One of the core challenges for any successful organisation is delivering relevant information in a timely fashion to their employees. Data is often spread across multiple corporate repositories and content cues are not always matched to user context in ways that promote findability. Furthermore, Web 2.0 tools are providing an additional layer of user-generated data to the equation, making it even more difficult to tap into the right information with a single search. This session will give you insights into how high-end search technology from FAST can help you make the most of your content and create an intuitive search experience allowing your users to get better answers, faster. This session discusses common use scenarios and ways to meld SharePoint and FAST ESP to better deploy your greatest asset – your employees – and deliver the right information to them at the right time.
|
| 15:30 – 16:00 |
Panel Session:
Moderator – Damien Islam-Frénoy
Ray Tomkins, Thomson Reuters
Tor-Arne Gisvold, European Directories
Tony Hart |
Integrating FAST and SharePoint – Gora Sudindranath
Microsoft customers have learned the value of leveraging their SharePoint platform for managing their content, building rich business applications, portals, building communities through social networking, and business intelligence. Many of these customers have chosen to complement their SharePoint infrastructure by bringing in FAST. In this session, we look at how the use of FAST search technology has taken large-scale or heterogeneous content sets and made the discovery process of business critical information more rapid and comprehensive –improving users’ overall efficiency.
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| 16:00 – 16:15 |
Close – Session Moderators |
| 16:15 |
Drinks Reception |